Conversion funnel: How Create a Better Customer Journey


In the world of digital marketing, it is possible to identify a large number of techniques that can be useful to optimize the processes used to identify the needs of the audience and optimize the buying process, from when the customer becomes aware of the brand, to when they become a customer. The conversion funnel is one of the most popular.

Do you know what a conversion funnel is and how this resource can create a better experience for the customer? If not, then you’ve come to the right place. In this article, we will be telling you everything you need to know about this type of marketing tool, its use, and the benefits you can obtain by applying it to your strategy.

So, if you are ready to start building a unique experience that means a better journey for a brand’s customer, take note of all the information we leave you below.


Also check out: Consumer vs Customer: What’s the Difference?


 What is a conversion funnel in marketing?

A conversion funnel in marketing is a conceptual model used to represent the process by which users go from becoming familiar with a brand or product to finally taking a desired action, such as making a purchase, subscribing, or registering.

This model resembles a funnel in its shape, as the number of users decreases as they progress through the stages of the funnel, similar to how elements pass through a physical funnel.

 What are the stages of a conversion funnel?

The conversion funnel is generally divided into several stages that reflect the user’s progress throughout their journey:

  • Awareness: In this stage, users discover your brand, product, or service. They may have come through ads, social media, online searches, or other marketing channels.
  • Interest: Here, users show greater interest in what you offer. They may explore your website more thoroughly, read content, seek detailed information, and compare options.
  • Consideration: In this phase, users are actively evaluating whether your offer meets their needs. They may compare features, prices, reviews, and testimonials to make an informed decision.
  • Intent: Users in this stage have expressed their intent to take a specific action, such as adding a product to the shopping cart or signing up for a service. They are close to conversion.
  • Action: This is where the actual conversion occurs. Users complete the desired action, whether it’s a purchase, subscription, registration, or other established goal.
  • Loyalty: After conversion, the focus shifts to retaining those customers. This includes providing excellent post-sale service, communicating regularly, and providing incentives to come back.
  • Referral: Satisfied customers can become brand advocates, recommending your products or services to other potential customers.


The goal of optimizing a conversion funnel is to effectively guide users through these stages, removing obstacles and friction to increase the conversion rate. This involves understanding user needs and behaviors at each stage and adapting marketing strategies and content to meet those needs and move users towards conversion.

How to create a conversion funnel?

Creating an effective conversion funnel involves understanding your users, designing relevant experiences, and optimizing each stage of the process. Here are key steps to creating a conversion funnel:

  1. Define your goal: What action do you want users to take? It can be a purchase, subscription, registration, download, etc. Your funnel should be centered on this goal.
  1. Identify your audience: Understand who your users are, what needs they have, and how they behave online. Create buyer personas to help you personalize the funnel for different audience segments.
  1. Map the funnel stages: Define the awareness, interest, consideration, intent, action, loyalty, and referral stages that are relevant to your business.
  1. Create relevant content: Create specific content for each stage. Educational and value-driven content can help in the early stages, while comparative content and testimonials can be useful in the consideration and intent stages.
  1. Optimize website experience: Ensure your website is easy to navigate and intuitively designed to guide users through the funnel. Use clear and visible calls-to-action (CTAs) at each stage.
  1. Capture data: Use forms and subscription options to collect user information in the early stages of the funnel. This will allow you to personalize communication and follow up.
  1. Automate communication: Implement an automated marketing system to send relevant emails and messages throughout the funnel. Offer additional content, discounts, or offers to keep users engaged.
  1. Segment and personalize: Use the collected information to segment your users and personalize your messages based on their interests and behaviors.
  1. Analyze and adjust: Use analytics tools to track funnel performance. Identify weak points, conversion and abandonment rates, and make adjustments based on collected data.
  1. A/B testing: Conduct A/B testing on different funnel elements, such as CTAs, titles, images, and content, to identify which approaches generate better results.
  2. Continuous optimization: A conversion funnel is never finished. Continue evaluating, adjusting, and improving to adapt to changing user preferences and needs.

Remember that every business is unique, so your conversion funnel should be tailored to your specific goals and audience. Keep a constant focus on providing value and guiding users through a smooth and effective process.

How can a conversion funnel improve the customer experience?

A conversion funnel can improve the customer experience by providing a structured and personalized path from first contact to desired conversion. By segmenting and adapting content to users’ needs and behaviors at each stage, a more relevant and valuable experience is created.

This reduces friction, provides answers to key questions at each phase, and intuitively guides potential customers toward informed decision-making. As a result, trust is fostered, barriers to conversion are minimized, and a strong foundation is established for a lasting relationship between brand and customer.

Start boosting your marketing strategies today

Optimizing your conversion funnel is essential for creating an exceptional customer journey in today’s marketing world. By understanding the stages that users go through and strategically adapting your content and communication, you can build stronger relationships and significantly increase conversions.

If you’re looking to take your marketing strategy to the next level, count on us! At Primitive Agency, we are committed to helping you design effective and personalized conversion funnels that drive your results. Contact us at [email protected] or fill out our contact form and start turning opportunities into tangible realities today.


You may also be interested in: Is The Customer Always Right? What It Means + Why It Matters


Frequently asked questions about Customer Journey

Here we answer some of the most common questions our clients ask about our customer journey.

What role does audience segmentation play in optimizing the funnel?

Audience segmentation plays a fundamental role in optimizing the funnel by allowing for precise personalization at each stage. By dividing users into groups with similar characteristics and needs, you can offer highly relevant content and messages.

This increases the likelihood that users feel understood and attended to, which in turn improves interaction, retention, and conversion. Segmentation ensures that each step of the funnel resonates with users’ individual interests, creating a more meaningful experience and strengthening the relationship between the brand and the customer.

What are some key indicators to measure the performance of my conversion funnel?

Some key indicators to measure the performance of your conversion funnel include conversion rate at each stage, time spent by users in each phase, abandonment rate at specific stages, potential customer value, and return on investment rate.

Additionally, tracking interaction with content such as clicks on calls-to-action and downloads, along with analysis of traffic sources, provides a holistic view of funnel performance and helps identify areas for improvement.

How can I adjust my conversion funnel to adapt to changing market trends?

To adjust your conversion funnel to changing market trends, it is essential to stay abreast of new consumer preferences and behaviors. Additionally, you should conduct periodic research to understand how your audience interacts with your content and products.

You can also use data and analytics to identify emerging patterns and adjust your strategy accordingly. By tailoring content, communication channels, and offers according to the latest trends and user needs, you can keep your funnel relevant and effective in an ever-evolving environment.

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